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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joan Schwenker

Joan Schwenker

July 29, 2026

5  out of  5
rating by Joan Schwenker
"We've been with Hugh and State Farm for more than 15 years. He and his staff have always been super responsive to any of our needs. We would highly recommend them!"
We responded:
"Thank you for the review Joan! We appreciate you letting us take care of you! I hope you're enjoying your summer!
Hugh"
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Darrell Weakland

July 29, 2026

5  out of  5
rating by Darrell Weakland
"Dealing with Kayla makes every insurance experience, easy and efficient."
We responded:
"Thank you, Darrell! We appreciate the review. Glad Kayla is able to make your insurance experience a pleasant one!!
Hugh"
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Dennis Shay

July 22, 2026

5  out of  5
rating by Dennis Shay
"Ally was knowledgeable, efficient and competitive in the market"
We responded:
"Thank you for the review! Glad to have you back :)
-Hugh"
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beatrice friedman

July 9, 2026

5  out of  5
rating by beatrice friedman
"Peace of mind ... priceless !
Hugh Koller & his Carlsbad State Farm team have taken care of us for years. He IS a good neighbor .
He has our interests at heart; our homes , our belongings ,our automobiles. Every person in his office is easy to reach and quick to respond!
Exceptional client care ....
24/7"
We responded:
"Thank you, Beatrice, for such a wonderful review. We try! Every day, every time. I appreciate your kind words!! Very gratifying to have you recognize my team. :)
-Hugh"
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Georgia May

June 19, 2026

5  out of  5
rating by Georgia May
"My Service with Huge and his amazing Staff has always been excellent!!"
We responded:
"Thank you Georgia!! We appreciate you letting us take care of you!!"
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Exotic Wheels Phoniex AZ.

June 16, 2026

5  out of  5
rating by Exotic Wheels Phoniex AZ.
"Also service"
We responded:
"Thank you!!"
Profile photo of Jeri

Jeri

June 8, 2026

5  out of  5
rating by Jeri
"Hugh Kollar's team has been very knowledgeable and responsive to my insurance needs. His advice and expertise has proven to be invaluable. Thank you!"
We responded:
"Thank you for the kind words, Jeri! It's an honor to take care of you and John. We treasure our relationships with our clients!!"
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Cullen Bautch

April 24, 2026

5  out of  5
rating by Cullen Bautch
"Been here for over 15 years, my parents are still here too! Great service and are always there to help. They give great advice on what insurance you need as you get older and progress in life, but never try to sell you. Everyone is super friendly and they do a wonderful job!"
We responded:
"Cullen. Wow, thank you for the great review!! In my 22 years with State Farm that was probably the best thing anyone has said about our agency. Let me explain….I hate being sold to but I expect and want a high level of service and I try to get my team to be very educational to our clients but not push them - but we need to make sure they understand why they need or don’t need something. Don’t get me wrong, we are a very highly decorated agency by State Farm, but YOU GET IT!! And the fact that you’re a second-generation policy holder for me is pretty cool too. Means I’m getting old, but we’re doing stuff right.

Thank you for taking the time, very grateful and hope we can take care of you for a long time! Take care!
Hugh"
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Pete DeSoto

March 31, 2026

5  out of  5
rating by Pete DeSoto
"Kayla and Hugh are easy to work with and navigate some of the challenges with insurance in CA today. Very responsive and knowledgable. Recommend highly."
We responded:
"Thank you Pete! WE appreciate you letting us take care of you and your family!!"
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Beth Garrett

March 31, 2026

5  out of  5
rating by Beth Garrett
"Ally and Hugh are amazing! They are so responsive and helpful and knowledgeable! I highly recommend them. It is so nice to have a lovely human being to answer your questions."
We responded:
"Thanks for the kind words Beth! I hope you and Lane are doing well. Thanks for letting us take care of you for all these years!! We appreciate you guys!
Hugh"
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Baris Y

March 30, 2026

5  out of  5
rating by Baris Y
"Great team to work with!"
We responded:
"Thank you Baris! It's been great working with you for all these years as well!
Hugh"
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John Hoang

March 23, 2026

5  out of  5
rating by John Hoang
"Good"
We responded:
"Thank you John! I hope you're doing well :)
Hugh"
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John Kelley

March 19, 2026

5  out of  5
rating by John Kelley
"I’ve been a customer for almost 15 years. Hugh and his team have always been super friendly, helpful, and looked for the best way to get me the coverage I need at the best price. And when I have needed them, they showed up with kindness. Can’t recommend them enough."
We responded:
"Gosh John!! Thank you so much for the kind words. It means a lot to me and my team! Looking forward to more years of taking care of you! :)
Hugh"
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Brad Meyer

March 11, 2026

5  out of  5
rating by Brad Meyer
"Ally Padget and the rest of the Kollar team are the best in the industry! Super responsive, fast, accurate, flexible, and overall nice people. I'd recommend to anyone."
We responded:
"Hi Brad! Thank you for taking the time to write your review. Very grateful you're with us and happy we can help!!
Hugh"
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Katelyn Frankowski

February 23, 2026

5  out of  5
rating by Katelyn Frankowski
"Absolutely great customer service and was quickly taken care of! Such an ease!"
We responded:
"Thank you Katelyn! Happy we were able to help!!"
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gary provenzano

February 5, 2026

5  out of  5
rating by gary provenzano
"Huge Kollar's staff is exceptional. It is invaluable to be able to email or call the office and actually get someone who cares, and get resolution to issues ... whether it is for a change in billing, advice on what changes to make to your coverage, or help with a claim. The rates a fair, and the service is great. I would highly recommend State Farm and this office in particular."
We responded:
"Hi Gary! Thank you for the high praise of Lori, she does care about our clients and I'm thankful for that and thankful so many people like you recognize it. Thank you for letting us take care of you and Pam. It is an honor."
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Kirk Velasco

January 29, 2026

5  out of  5
rating by Kirk Velasco
"Thanks for making the claim process easy and quick. Thanks again."
We responded:
"Thank you for the review Kirk! It's been an honor to work with you and your family for so many years!!!
Hugh"
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Heather Episcopo

January 28, 2026

5  out of  5
rating by Heather Episcopo
"Very friendly and informative. Kayla helped me out with adding my daughter to our insurance and it was quick and easy."
We responded:
"Hi Heater! Thank you for the kind words about Kayla! Happy she was able to help you add your Daughter to your auto insurance :)
Hugh"
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Armando Dominguez

January 27, 2026

5  out of  5
rating by Armando Dominguez
"Kayla good customer service"
We responded:
"Thank you Armando! I'm very glad Kayla was able to help you!!
Hugh"
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Diane Mullen

January 25, 2026

5  out of  5
rating by Diane Mullen
"Ally has been so wonderfully helpful and efficient and kind and so good at explaining things any time I have called for help. I am so appreciative!!"
We responded:
"Hi Diane! Thank you for the kind words regarding Ally! I'm so glad she has been able to help you!!
Hugh"
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GRACE C.

December 15, 2025

5  out of  5
rating by GRACE C.
"The staff here is professional and very helpful even though I live out of state, they make doing business and helping to protect me easy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Deanna Murphy

December 3, 2025

5  out of  5
rating by Deanna Murphy
"Kayla was so kind and helpful with a request to add auto insurance on a new car, same day, at the end of the day! Grateful for the personal service and patience to help get us what we needed."
We responded:
"Hi Deanna! Thank you for the kind words about your interaction with Kayla! Very pleased that you're pleased!! Please let us know if we can help with anything in the future! Happy that you're part of our Agency!
Hugh"
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Jim Luciani

November 26, 2025

5  out of  5
rating by Jim Luciani
"Hugh Kollar’s State Farm office is great to work with and has been very responsive to all our needs."
We responded:
"Hi Jim! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sam

November 25, 2025

5  out of  5
rating by Sam
"Ally has been so helpful! We are thrilled to have seamless service and appreciate the services provided"
We responded:
"Thank you for the great review and for the shout out to Ally!!! We're so glad to have you in our Agency!"
Profile photo of Gayle Sanderson

Gayle Sanderson

October 30, 2024

5  out of  5
rating by Gayle Sanderson
"What a wonderful team! Great personal customer service is hard to find these days! Thank you all so much, you are the best ever!!"
We responded:
"Thank you Gayle!!! Grateful for the opportunity to work with you, we apprecaite it!"